By creating a formal framework for measuring current service-improvement projects, it is possible to benchmark against ... Release Process Part Two of ISO 20000 describes the best practices for service management and stands as a a code ofanbsp;...
Title | : | Auditor's Guide to IT Auditing |
Author | : | Richard E. Cascarino |
Publisher | : | John Wiley & Sons - 2012-02-15 |
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